Job Description

Job Description

Job Description

Description:

Position Summary

The Reservations Agent is responsible for maintaining the reservation master calendar, scheduling field trips, camps, classes, programs, parties, and after-hours events. This role ensures a seamless customer experience while supporting Museum operations, program growth, and revenue development through effective reservation management and friendly customer service.

Essential Functions & Major Responsibilities

• Maintain the reservation master calendar, scheduling field trips, monitoring and addressing camp, class, and program questions promptly.
• Facilitate and book after-hours events, daytime parties, and facility rentals, ensuring accurate details are communicated internally and externally.
• Communicate Imagine’s guidelines and expectations to groups to ensure a positive and safe visitor experience.
• Collect and process payments for all bookings and reservations following approved procedures.
• Act as after-hours liaison between Museum and guests: greeting event host, checking in guests, processing payments, and closing out event per approved procedures.
• Prepare registration materials for all attendees, ensuring accuracy and efficiency.
• Identify and recommend opportunities to generate reservation growth in alignment with Museum goals.
• Develop confident knowledge of all Museum programming, sell and promote programs, and encourage “add-ons” to increase revenue per reservation.
• Complete general administrative tasks, including answering phones, filing, and timely email correspondence.
• Provide floor support during field trips and special events as needed.
• Respond to after-hours and party inquiries within 1 business day and schedule spaces accordingly.
• Collaborate with the Reservations Coordinator and Operations Leadership to maintain accurate records and processes related to bookings and payments.
• Assist with program and special event operations and other duties as assigned.

Position Requirements

• Excellent computer and software skills, including the ability to learn new systems.
• Excellent time management and organizational skills, managing multiple priorities under pressure.
• Strong attention to detail and commitment to maintaining accurate records.
• Friendly, approachable demeanor with strong customer service skills.
• Commitment to Imagine Children’s Museum Core Values and mission.
• Flexibility to work a variable schedule, including evenings and weekends as needed.

Education and/or Experience:

• 1+ years of customer service or sales experience
• preferably in membership and event booking

Supervisory Responsibility:

None

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in a typical interactive exhibit environment with moderate noise levels.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit for long periods of time and occasionally lift and or move up to 25 pounds.
• Independent body mobility to access a standard office environment with shelves and drawers of varying heights.
• Vision sufficient to read a computer screen, 12 point and finer printed text, and handwritten documents.
• Manual dexterity to operate a computer keyboard on a daily basis.
• Speak and hear sufficiently to communicate clearly in person, over the telephone, and in small groups.
• Mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks; interpreting and applying oral/written instructions.
• No ongoing and consistent extraordinary physical effort or strain involved in this position.

This is a part-time position, 25 hours per week, onsite in Everett. The hours are 2pm-7pm, Wednesday-Sunday. The pay is $21.35 an hour. All part-time employees receive accrued sick time, anniversary appreciation day, free museum membership, discounts, and other museum perks!

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