Job Description
JOB SUMMARY
This position contributes to the success of Sanctuary by maximizing rate and occupancy while maintaining the highest level of guest service standards with a focus on our superior standards, which displays a sense of pride in the Sanctuary Mission, Vision and Values.
JOB FUNCTIONS
Note: the following duties and responsibilities are not all-inclusive.
• Ensures reservation calls are answered in a professional and timely manner.
• Maximizes every opportunity to increase conversion by closing the sale.
• Follows through on reservation calls with confirmations letters and brochure requests.
• Promotes seasonal packages and promotions.
• Applies NAVIS reservation sales concepts and strategies to maintain compliance of lead management.
• Accurately tracks reservation calls utilizing NAVIS call center software and daily phone sheets.
• Ensures reservation details including special requests are accurately entered into the property management system.
• Maintains accurate and updated guest profile information.
• Works closely with various departments to maximize guest satisfaction.
• Applies knowledge of resort product, services, and facilities.
• Adheres to strict communication standards at all times due to constant phone contact.
• Performs additional duties as requested by the management team.
JOB REQUIREMENTS
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Good telephone voice and excellent/professional communication skills required.
• Ability to maintain a pleasant disposition and work efficiently in a high stress work environment.
• Must be an individual who is detailed and sales oriented.
• Will be cross trained in different aspects of position and must be easily adaptable to shifting of workloads and specific tasks as operational needs dictate.
• Solid interpersonal skills and a positive attitude is a must.
• Due to constant phone contact must have good hearing/speaking ability to respond to guest needs quickly.
QUALIFICATIONS
Education
High School Diploma/G.E.D. Equivalent
Related Work Experience
Hotel/resort reservation or front desk experience preferred.
Customer service & sales experience preferred.
Computer experience required.
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