Job Description

Job Description

Job Description

The Operations Manager – Crisis Services serves as a coordinator of cross-system activities, supports project management specific to crisis services, and ensures alignment between crisis program operations and broader agency standards. This role is responsible for keeping the Director informed of operational concerns that impact daily functioning, client services, and performance within the Crisis Services line.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned

Operations – Crisis Services

• Collaborates with Crisis Services leadership to develop and refine policies, procedures, and operational enhancements that support the delivery of responsive, person-centered crisis care.
• Monitors operational and administrative projects specific to crisis services, providing project updates, timelines, and accountability structures to ensure successful implementation.
• Provides and supports the onboarding, coaching and training of team members, ensuring adherence to protocols and high-quality service delivery.
• Supports Program Managers in tracking compliance with training, certifications, and other requirements.
• Participates in crisis program budget planning, cost monitoring, and coordination of operational resources (e.g., facilities, equipment, staffing logistics).
• Participates in local, regional, and statewide meetings related to crisis system development and service coordination, representing the operational needs of the agency’s crisis response programs.
• Serves as a subject matter expert on crisis services workflows in EHR and partners with stakeholders to ensure system design aligns with regulatory and clinical best practices.
• Acts as the primary point of contact for utilization management and other payor processes specific to Crisis Services.
• Facilitates crisis-focused internal workgroups, meetings, and project teams that drive operational improvements and performance benchmarks.
• Coordinates internal information flow between crisis services providers, admin support, and program managers/supervisors to ensure timely communication and resolution of operational issues.
• Supports crisis program performance improvement initiatives, including data monitoring, documentation quality, and internal audit readiness.
• Supervises the Offices Managers in Crisis Services, including hiring, onboarding, task delegation, and performance evaluation.
• Attends regular supervision, team, and leadership meetings and actively contributes to agency initiatives focused on behavioral health crisis system development.
• Remains compliant with required training and certifications related to crisis response regulations, safety, and documentation.
• Demonstrates professionalism and ethical conduct consistent with agency policy and crisis response standards.
• Ensures confidentiality and safekeeping of client protected health information in accordance with HIPAA and agency policy.
• Demonstrates respect for diversity and a commitment to culturally responsive and trauma-informed care in crisis settings.
• Aligns work with Compass Health’s Strategic Intention, Core Values, and Core Competencies.

EDUCATION / EXPERIENCE / CERTIFICATIONS / LICENSES

• BA/BS degree required. Master’s degree in behavioral health, public health, or health care administration preferred.
• Minimum 4 years total experience in leadership/management positions.
• Experience with quality/process improvement or demonstrates possession of required skills, knowledge, and abilities related to the development of system-wide organizational effectiveness.
• Experience with staff management and development, or demonstrates possession of the required skills, knowledge, and abilities related to supervision.
• Experience in non-profit organizations and/or health care, mental health, or social services preferred.
• Valid Washington State Driver’s License including vehicle and appropriate insurance, if applicable.

KNOWLEDGE / SKILLS / ABILITIES

• Maintains confidentiality as required with sensitive project and personnel information.
• Maintain a professional image and relate effectively and sensitively to a wide range of internal and external customers.
• Excellent customer relations and customer service skills, including demonstrated proficiency in diplomacy, tact, and active listening.
• Highly self-motivated and directed with the ability to also work cooperatively with others as a productive team member.
• Excellent administrative and supervisory skills and an ability to manage hourly staff.
• Work calmly, effectively, and prioritize assignments in a fast-paced, high production, and high-pressure environment.
• Maintain a positive, solution-focused demeanor when responding to conflicts or problems.
• Think critically and analytically to evaluate and improve processes.
• Demonstrated organizational skills with an emphasis on attention to detail.
• Track multiple projects/deadlines and develop/maintain consistent tracking methods.
• Excellent communication skills, written and verbal.
• Advanced computer proficiency, including the ability to utilize and potentially configure electronic medical record systems as well as highly developed skills in Microsoft Word, Excel, PowerPoint, Vision, and Outlook.
• Pass pre-employment criminal background check.

What We Offer:

• Medical, dental, and vision insurance at NO COST to full time employees

• 16 days of vacation the first year

• 12 sick days including an additional wellness day

• 13 paid holidays – 11 traditional holidays, plus 2 you choose

• $300 in professional funds per year

• Up to 5 days paid education leave

• 403(b) retirement plan with up to 2% company match after the first year

• Automatic additional pay raises when you have your 1st and 3rd anniversary with Compass

• Supervision hours towards licensure

About Compass Health

Compass Health is Northwest Washington’s behavioral healthcare leader, serving Island, San Juan, Skagit, Snohomish, and Whatcom counties for over 110 years. We provide innovative care across a variety of outpatient, residential, and inpatient settings with a strong emphasis on compassion, quality, and community.

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Equal Opportunity Employer

Compass Health is an Equal Opportunity Employer, supporting equity regardless of race, color, national origin, religion, sex, age, marital status, sexual orientation, gender identity, veteran status, or disability unless based on a bona fide occupational qualification.

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