Job Description

This role requires 4 days a week in our Atlanta office location.

About the role:

• The junior product owner will support product design and development efforts for global strategic platforms supporting the underwriting process for commercial property and specialty lines.

• Work closely with the product owner to manage the product roadmap and backlog, write and refine user stories and requirements, manage user feedback and engagement, and coordinate UAT to validate enhancements before release.

• Provide front line support for triaging support tickets, answering questions, and partnering with IT to drive solutions for root causes of issues

• Tasks/Deliverables:

• Backlog management: maintain, refine, and prioritize user stories in Rally, working closely with IT BA team when appropriate for technical specifications

• Requirements Gathering: organize and participate in meetings with business stakeholders to understand needs and document in detail

• Sprint Participation: attend backlog refinement and PO sync meetings with development team, review and provide feedback on demos, wireframes, or other artifacts as needed.

• UAT Coordination: organize UAT sessions, collect feedback, and work with development team to triage defects

• User Engagement: collect and organize feedback from the end user community to be fed into the product backlog; organize and facilitate regular meetings with regional Power User groups

• Front Line Support: act as first line of support for end users, resolving common issues, work with users and incident management team to understand and recreate challenges, partner with IT to drive solutions for root cause issues

• Stakeholder Communication: update user guides, release notes, and platform SharePoint pages; coordinate with change management team to present new product features or relevant topics

Qualifications:

• 2+ years of experience in product management or business analysis in a data-driven environment such as insurance or financial services

• Familiar with agile methodologies and related tools such as Rally or JIRA

• Experience documenting user stories and acceptance criteria into detailed user stories

• Experience or ability to manage a product backlog and work with development teams to prioritize

• Basic understanding of system/data integrations, comfortable in an environment with a technical focus in addition to process/operations

• Clear and concise written communication skills. Able to work with underwriters, actuaries, engineers, and other specialists to understand and translate needs into product features

• Strong presentation skills, experience facilitating meetings, delivering presentations, and conducting demos of features and systems

• Experience in a P&C insurance environment and general understanding of the general underwriting lifecycle preferred.

• Agile certification a plus (CSPO, PMI-ACP, SAFe Agilist, etc.)

#LI-CY1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

OP - Operations

AIG PC Global Services, Inc.

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