Job Description

Theres nothing more rewarding than creating lifelong memories, for yourself and for others. And thats what youll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.

Enjoy making people feel welcome and providing our owners and guests with a clean and comfortable living space. We are looking for a Houseperson to join the team at Blue Ridge Village Resort in Banner Elk, NC . Help bring vacation dreams to life by performing daily cleaning duties on an assigned slate of rooms.

Schedule Details: Our housekeeping team members must adapt to an 8:00am 4:30pm shift, including weekends and holidays. Upon hire, you will receive your schedule. We offer paid training.

Why Do Team Members Like Working For Us:

• Competitive base pay



• Quarterly Service Score Incentive



• Benefits on day one



• Daily Pay* - get your earned pay any time before payday



• Recognition Programs and Rewards



• Discounted Hilton hotel rates worldwide



• 401(k) program with company match



• Employee stock purchase program



• Paid Holidays, Sick days, and Generous Paid Time Off Program



• Tuition reimbursement



• Numerous learning and career advancement opportunities

What will I be doing?

Providing excellent service to our guests and owners while they're staying at the resort! Promptly assisting guest inquiries and needs while following brand standards.

• Provide customer service to guests, including information about resort services, activities and local attractions. Remove used and replace with new all linens, towels and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency.



• Make sure that all items delivered to the guest rooms are clean and in working order. Be a self inspector by examining carpets, drapes and furniture for stains, damage, or wear. Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested.



• Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests.



• Identify and report preventative or other maintenance issues in public area or guest rooms.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, and Paid Time Off (PTO) program!

What are we looking for?

To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience:

• Effective verbal and written communication skills. Ability to communicate well with guests in English.



• Perform job functions with attention to detail, speed and accuracy



• Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust and noise.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Hospitality industry

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor weve received is the continued loyalty of our Owners, Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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