Job Description

Job Description

Job Description

We are seeking a Customer Service Inbound to join the company, a premier supplier, in Des Moines, IA US 50319 While working in this clean, and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Position Description

• Answering customer service calls.

• The job duties include answering the customer service line, assisting customers with questions on their unemployment claim, taking statements, resetting passwords and submitting requests on customers' behalf by accessing IWD's database. Classroom and hands-on training will be provided for all candidates.

• IWD receives approximately 3000 calls per week on average.

• During the winter months, calls increase to 6500 calls per week

Skills Required

• Ability to communicate and record information accurately.

• Ability to question others to determine specific needs.

• Ability to deal with people patiently.

• Ability to proofread and correct errors.

• Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.

• Perform all duties as Customer Service Inbound I

• Handle large accounts or more difficult issues.

• Lead teach guide and/or motivate teams. First level problem resolution.

• Will be on phones full time, all inbound calls

• Needs to have strong call center experience

Experience Required

• 6 months of call center experience

Education Required

• Highschool diploma or GED

- Load boxes onto pallets and load pallets onto trucks manually and with material handling aids

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

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