Job Description

Job Description

Job Description

CASE MANAGER - MARILLAC

Title (Proper) : Case Manager, Marillac

Location: Albany, NY

Program : Homeless Services, Marillac Family Shelter

Type: Full-time / Non-Exempt

Pay Range: $22.06 – $25.18 (hourly)

Schedule : Monday - Friday, 9:00am – 5:00pm w/ flexibility as needed

Job Ref. # : 0503

Our Mission

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.

Our Vision

St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region.

If you would like to learn more about us, please visit our website at:

Position Overview

The Marillac Case Manager is responsible for assisting families with all facets of the intake process. This includes, but is not limited to performing assessments, service plan development, and coordinating housing activities with families.

Requirements & Specifications

• Ability to work: Monday-Friday, 9:00am – 5:00pm w/ flexibility as needed.
• Associates degree in related field with two years of relevant experience; BSW or Bachelor’s Degree in Human Services field, preferred.
  • Will consider previous professional and/or life experience in lieu of college degree (must have a high school diploma or GED equivalent).
• Previous experience in case planning or case management, preferred.
• A Clean and Valid New York State Driver’s License (actively licensed at least one year) is required*.
• Proficient computer skills: Microsoft Office Suite; Google Business Workspace Suite; and use secure Internet practices.
• A professional record of integrity and strong advocacy for homeless families.
• Ability to work flexible hours to accommodate client schedules, which may include evening and/or weekend hours.
• Previous experience working in a human services agency is a plus!
• Capable of relating to a culturally diverse and economically disadvantaged population; capacity to exhibit empathy for those in need; willing and able to work in close proximity with the clients we serve.
• Familiarity with public assistance and other community resources.
• Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
• A compassionate, warm and caring mindset; Capable of exhibiting empathy for those in crisis.
• Ability to work with clients with mental health issues, substance abuse and developmental disabilities.
• A professional record of integrity, proven reliability and dependability; Qualities of positivity, flexibility and adaptability.
• Capable of exercising ethical judgment and discretion while handling sensitive data with strict confidentiality.
• Outstanding interpersonal and communication skills; Capable of building strong working relationships with regulatory bodies.

*Staff in driving positions must be able to meet the agency’s minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire, and the ability to maintain insurability throughout employment.

Essential Duties & Responsibilities

• Conduct and complete documentation for intake/assessment process, initial assessment, and quarterly/biweekly treatment planning review meetings.
• Coordinate service plan delivery to families through a large network of area service providers.
• In accordance with the NYS OTDA, ensure forward progression of goals; structured review of individualized families’ service plans meet deadlines as set by NYS OTDA requirements.
• Develop service plan goals for families; Assist families with to assess their needs and strengths and achieving service plan goals.
• Act as the primary advocate and primary liaison for families when communicating with public assistance and other resource providers.
• Assist families in obtaining necessary services needed to retain permanent housing (e.g. mental health services, education and employment services, substance abuse services).
• Assist in identifying and resolving barriers to housing retention by securing needed rehabilitative and/or supportive care, day care.
• Provide intensive case management services to settle family in permanent housing and stabilize conditions.
• Coordinate transportation when appropriate for families.
• Complete and submit all assessments and reports on time; Perform and maintain record keeping statistics, as required.
• Intervene in crisis situations and assist with conflict resolution; providing mediation and facilitating communication, especially between landlord and tenant.
• Additional position-related duties and responsibilities as assigned by the Director.

What We Offer You*

• Competitive Pay with an Excellent Benefits Package
• Health Insurance options: Medical, Dental and Vision
• $600 Well-being Reimbursement Benefit
• Generous Combined Leave Time (CLT) and Paid Holidays!
• $500 Employee Referral Bonus
• We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program
• Pension Plan with Generous Agency Contribution
• 403b Retirement Savings Plan
• Life Insurance – Automatic Benefit at no cost to employee
• Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate
• Tuition Reimbursement* & Travel/ Mileage Reimbursement
• Professional Development & Career Growth Opportunities
• The Comfort of a Business Casual Environment
• Our Commitment to Collaboratively Embrace Mindfulness, Relevance, Respect and Solidarity.

* To qualify, certain conditions may apply

About Us

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

If you would like to learn more about our programs, please visit our website at:

EEO Statement

St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

Background Check

We are required to run a thorough and complete background check on All Candidates being considered for any position within our agency. Whether you are going to be a Permanent Employee, work with us through a staffing agency as a Temp, completing an Internship or perhaps you will be Volunteering with us. The background check includes Criminal Background Check (CBC) fingerprinting for the NYS Justice Center (NYS-JC) under the Office of Children and Family Services (OCFS). Some positions require additional fingerprinting under the Office of Mental Health (OMH) and/or the Department of Health (DOH). All candidates must successfully clear the background check process, following NYS-DOJ requirements. We pay for all our background checks !

For more details about this position, click on the link below to download the full job description!

Job Tags

Hourly pay, Permanent employment, Full time, Temporary work, Casual work, Internship, Work at office, Monday to Friday, Flexible hours, Afternoon shift,

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