Job Description
We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.
Responsibilities:
1. Operational Support:
- Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.
- Implement and enforce company policies and procedures to ensure efficient operations.
- Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.
- Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.
- Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.
2. Customer Service:
- Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
- Assist management to resolve customer issues and complaints in a timely and satisfactory manner.
- Assist in training and guide staff members on delivering excellent customer service.
- Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.
3. Staff Supervision and Training:
- Assist in training new team members.
- Provide ongoing coaching, guidance, and performance feedback to the crew members.
- Partnering with Site Manager on employee performance and productivity.
- Foster a positive and collaborative work environment, promoting teamwork and employee morale.
4. Safety and Compliance:
- Ensure employee compliance with all safety regulations and company policies while on duty.
- Conduct regular safety inspections and implement corrective measures as needed.
- Assist in training staff on safety protocols and procedures.
- Maintain accurate records of incidents, accidents, and safety-related activities.
5. Administrative Tasks:
- Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.
- Assist in budgeting and monitoring expenses to ensure financial targets are met.
- Assist in the customer claims process, including documentation, de-escalation, and approval/denial.
Requirements: - High school diploma or equivalent
- Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using computer systems and software for administrative tasks.
- Ability to work flexible hours, including weekends and holidays.
- Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities involving holding, grasping, pulling and turning
- Must be willing to work in hot/cold weather conditions if necessary
Benefits: - Competitive Pay
- Paid Time Off
- Flexible Hours
- Employee Bonuses & Commissions
- Health, Dental, and Vision insurance
- 401K Match
- Parental Leave
Joining our team as an Assistant Manager offers a rewarding opportunity to contribute to the success of our car wash facility while gaining valuable management experience. If you have a passion for customer service, team leadership, and operational excellence, we would love to hear from you.
Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position and may be subject to change or modification to meet the needs of the business.
Job Tags
Flexible hours, Shift work,